In this episode, Mike and Paul speak with Gainsight CEO, Nick Mehta, to discuss the merging worlds of customer experience and customer success and how COVID is impacting these functions. Listen to hear: · Mehta’s origin story · His point of view on customer success (CS) and how it exists within organizations as a capability and function · Why organizations need to focus on customer outcomes and measurement best practices · Common challenges organizations face when considering a CS technology solution · How CS technology is different from traditional CRM and CXM solutions
For more information about Nick Mehta and his perspectives, please visit his website:
https://www.mehtaphysical.com/
Paul and Mike would love to hear your thoughts on how your organization has seen how your Customer Experience and Customer Success functions have been built and coexist, including best practices or lessons learned! Email us at thisiscx@wmp.com or message us via social:
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