In this episode, Mike and Paul are joined by Gary Batroff, Senior Manager from West Monroe's Customer Experience practice, to discuss seven key mindset shifts (and other best practices) that Voice of the Customer (VOC) Program Owners should adopt to help revive, or reignite, their programs if they find themselves stuck in a "rut".
These seven mindsets are from Gary's recently released White Paper that is available at the following link for download:
7 Mindsets to Revive Your Voice of the Customer (VOC) Program
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