This Is CX

Episode 20: Giving Thanks for Customers (and Employees)

Episode Summary

In this special holiday-themed episode, Paul and Mike discuss the importance of organizations showing their thankfulness for customers (i.e. no customers = no business) and the different ways and times this is done by CX leaders, from highlighting customer success to gamification. They also highlight the importance of organizations thanking their employees, as they drive key experiences for customers.